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INCIDENT · stripe / webhooks
2 min ago
endpointPOST /v1/charges
p95 latency4,230 ms ↑ 8.2σ
baseline p95340 ms
revenue at risk~$8,200 / mo
severityCRITICAL
AI summary

The Stripe /v1/charges endpoint is returning elevated 5xx errors with p95 latency 4× above baseline, consistent with an upstream Stripe processing degradation. Payment capture is affected.

Alerts sent → Slack #on-call, email
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“We found out Stripe webhooks had been failing for 6 hours because a customer emailed us. We had no idea.”

— Engineering lead at a SaaS company using Apixor

6 hrs

Average time to discover a 3rd-party API failure

~$4k

Typical revenue at risk per hour of undetected downtime

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AI Postmortem — INC-0041 · stripe
MTTR 45m 9s

Summary

Stripe's /v1/charges endpoint experienced elevated 5xx errors and 4× latency spike due to upstream processing degradation. Payment capture was impacted for 45 minutes.

Root cause

Upstream Stripe infrastructure degradation — not caused by recent deployments. Error rate peaked at 23% across the payment capture flow.

Revenue exposure

~$8,200/mo affected process. Estimated ~$255 revenue at risk during the incident window.

Remediation

1. Add retry logic with exponential backoff. 2. Surface Stripe status page in runbook. 3. Consider fallback payment processor for critical flows.

Everything you need

Built for integration reliability

Beyond uptime pings — Apixor understands the business impact of every anomaly and routes the right signal to the right person.

Statistical anomaly detection

Not just up/down pings. Apixor detects latency degradation using z-score baselines — warns you before full outage.

Revenue impact mapping

Tie endpoints to business processes. Every alert includes estimated revenue at risk so you can prioritize instantly.

Incident lifecycle tracking

Auto-created on anomaly, auto-resolved when healthy. Tracks started_at, resolved_at, MTTR, and severity automatically.

Deployment gate API

Block deploys when a connected integration is degraded. POST /v1/deployment-gates/check from your CI pipeline.

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